Having subscriptions for each one of your systems allows you to contact Red Hat for each system. We have found a price at which our customers feel that payment reflects the value of the support each server will receive.

Red Hat’s business is built on this exchange of value. If, based on your business needs for a particular server, you anticipate the need to speak directly with a Red Hat support representative and/or to receive an immediate response to a support issue, then you should purchase a standard or premium-level subscription. Purchasing basic support for a server — which entitles you to contact Red Hat only via the web and comes with a 2-business-day response time — but requesting ment for another server violates the terms of the Red Hat Enterprise Agreement.